Hotels ‘missing out’ on F and B sales due to lack of incentives


Hotels ‘missing out’ on F and B sales due to lack of incentives
  1. Hotels ‘missing out’ on F and B sales due to lack of incentives
    hotelowner.co.uk
    Hotels are missing out on F&B sales by not offering customers an incentive at the time of booking, according to research by CGA and Zonal Retail Data Systems’ GO Technology report. The report, which polled 5,000 adults in the UK, found 54% of leisure customers and 45% of business users cite price as a barrier &…
    Industries

Hotels are missing out on F&B sales by not offering customers an incentive at the time of booking, according to research by CGA and Zonal Retail Data Systems’ GO Technology report.

The report, which polled 5,000 adults in the UK, found 54% of leisure customers and 45% of business users cite price as a barrier to dine at a hotel’s on-site restaurant.

However, 50% and 43% respectively would consider making a reservation if they were offered an incentive at the time of booking.

A further 45% of 18 to 34 year olds would also be more likely to order room service from the restaurant if they could use their smartphone, with the figure rising to 62% for those who want to have lunch on-site.

This echoes a growing trend in the general hospitality sector, where 67% of consumers have said they would spend more and buy more drinks if they could order from a mobile device.

Rhys Swinburn, managing director of hotel management system, High Level Software, part of the Zonal Group, said: “Our research indicates that consumers prefer a more personal approach when it comes choosing where…

  1. Panalpina marches into digital age

    Lloydsloadinglist.com - Industries
    09.21 / 23:07 lloydsloadinglist.com
    Swiss forwarder claims new customer portal will redefine how it interacts with…
  2. Organic uses Blockchain technology to take supply chain transparency further this Organic September

    Packagingtoday.co.uk - Industries
    09.21 / 14:43 packagingtoday.co.uk
    Organic uses Blockchain technology to take supply chain transparency further this Organic…
  3. Friends of Glass Encourage Millennials to Get the Glass Recycling Habit

    Packagingtoday.co.uk - Industries
    09.21 / 14:43 packagingtoday.co.uk
    Friends of Glass Encourage Millennials to Get the Glass Recycling…
  4. Diet Coke unveils limited-edition can designs to celebrate new on-pack promotion

    Packagingtoday.co.uk - Industries
    09.21 / 14:43 packagingtoday.co.uk
    Diet Coke unveils limited-edition can designs to celebrate new on-pack…
  5. Wagenborg Nedlift appoints Bastiaansen as CEO

    Cranestodaymagazine.com - Industries
    09.21 / 14:43 cranestodaymagazine.com
    by Sotiris Kanaris Wagenborg Nedlift, part of Royal Wagenborg, has appointed Gerard Bastiaansen as its new…
  6. Hiab 30-40tm cranes turn right round, like a record

    Cranestodaymagazine.com - Industries
    09.21 / 14:43 cranestodaymagazine.com
    by Sotiris Kanaris Hiab, part of Cargotec, is introducing continuous slewing on its 30–40tm range of cranes. Continuous slewing had previously been available only for cranes over 5…
  7. CASS takes deliver of 12t Kato

    Cranestodaymagazine.com - Industries
    09.21 / 14:43 cranestodaymagazine.com
    by Sotiris Kanaris Crane and Support Services (CASS), based in Berkshire, England, has taken delivery of a Kato 13t City Crane from the manufacturer’s European distributor Rivertek S…
  8. Eurogruas adds nine LTMs to fleet

    Cranestodaymagazine.com - Industries
    09.21 / 14:43 cranestodaymagazine.com
    by Sotiris Kanaris Eurogruas Group has expanded its fleet with nine new Liebherr mobile cranes, destined for various outlets in southern…
  9. Unic URW-547 delivered to Norwegian Air Shuttle

    Cranestodaymagazine.com - Industries
    09.21 / 14:43 cranestodaymagazine.com
    by Sotiris Kanaris Norwegian Air Shuttle, the largest airline in Scandinavia, has taken delivery of a Unic URW 547 mini crane from Unic Norwegian distributor Knutsen…
  10. Fuel bikes tackle breakdowns on £100m M5 Oldbury scheme

    Highwaysmagazine.co.uk - Industries
    09.21 / 11:51 highwaysmagazine.co.uk
      Highways England is using rapid assistance motorbikes carrying emergency fuel to tackle breakdowns on a major repair scheme for the first time. The fuel ... Read…
  11. ADVICE: It’s time to get serious about virtual assistants

    Hotelowner.co.uk - Industries
    09.21 / 11:47 hotelowner.co.uk
    Free Wi-Fi, HD televisions, Nespresso coffee machines – you’re not alone if you think your guests are becoming more demanding. A recently published survey from Oracle involving US and European hotels has shown that in the age of digital technology, hotel guests are increasing their demand for individualised and personal experiences. With modern marvels such …
  12. Is your tumble dryer unsafe?

    Hotelowner.co.uk - Industries
    09.21 / 11:47 hotelowner.co.uk
    Tumble dryers are a commonly used household appliance and sometimes safety hazards can be neglected by owners. Some people opt to leave the machine on overnight, whilst others use it a couple of times in the same day. This can lead to hazards within the appliance if it’s not maintained properly whilst being used frequently. &…
  13. WJ gets Costain’s Blue for excellence on Smart Motorways

    Highwaysmagazine.co.uk - Industries
    09.21 / 10:29 highwaysmagazine.co.uk
        Costain has again awarded specialist road marking business WJ Group the top ‘Defining Blue’ supply chain status for two smart motorway contracts on ... Read mor…
  14. Montcalm Luxury Hotels becomes first London group to launch AI chatbot

    Hotelowner.co.uk - Industries
    09.21 / 10:26 hotelowner.co.uk
    Montcalm Luxury Hotels has become the first hotel group in London to use an artificial intelligence ‘chatbot’ to interact with customers. The bot, named ‘Ami’, is described as a fully conversational artificial intelligence service that offers an additional channel of communication to site visitors before, during and after their stay. The solution connects with potential ……
  15. Hotels lose business by missing ‘vital’ marketing messages

    Hotelowner.co.uk - Industries
    09.21 / 10:26 hotelowner.co.uk
    Hotels are “losing customers” because they do not use the most effective marketing messages for their ratings, reveals new research from King’s Business School. The researchers created a model that analyses hotel performance using text from online customer reviews on websites such as TripAdvisor. From a dataset of more than 250,000 online reviews for 25,000 ̷…
  16. Only 9% of people go to high street travel agents

    Hotelowner.co.uk - Industries
    09.21 / 10:26 hotelowner.co.uk
    Only 9% of UK holidaymakers visit travel agents to book the holiday, suggesting the sector could be under threat a new report has found. When it comes to 18-24 year olds, this figure drops to just 4%, while 18% of people over the age of 65 still visit high street travel agents. However, 39% of…
  17. Hotel growth to slow in 2018, says PwC

    Hotelowner.co.uk - Industries
    09.21 / 10:26 hotelowner.co.uk
    A mixture of economic growth deceleration, the wearing off of the weak pound effect on inbound tourism and an increase in new hotel rooms will mean slower growth for the hotel industry next year, PwC’s latest UK hotels forecast shows. The outlook for London remains positive, with year-on-year occupancy growth of 2.3% forecast for this &…
  18. Senior team for new Edinburgh hotel unveiled

    Hotel-industry.co.uk - Industries
    09.14 / 15:46 hotel-industry.co.uk
    Courtyard by Marriott Edinburgh West has unveiled the senior team which is preparing the hotel to welcome its first guests in the coming…
  19. Traffic in Great Britain hits new record high

    Highwaysmagazine.co.uk - Industries
    09.14 / 14:48 highwaysmagazine.co.uk
    Traffic levels in Britain have reached a new record high, driven by increases in the number of vehicles licensed to drive on the country’s roads. ... Read m…
  20. Galliford Try looks to lower-risk schemes after losses

    Highwaysmagazine.co.uk - Industries
    09.14 / 14:48 highwaysmagazine.co.uk
    Galliford Try will in future avoid large, fixed-price infrastructure projects after construction losses, including two high-profile schemes in Scotland, made an £89m hole in its ... Read …