Costly mistake for Que. couple who unwittingly invalidated their kids' passports


Costly mistake for Que. couple who unwittingly invalidated their kids' passports
  1. Costly mistake for Que. couple who unwittingly invalidated their kids' passports
    ctvnews.ca
    A Montreal couple unknowingly invalidated their children’s passports with a stroke of a pen, a simple mistake that added thousands to the cost of their winter g…
    Top Stories

A Montreal couple unknowingly invalidated their children’s passports with a stroke of a pen, a simple mistake that added thousands to the cost of their winter getaway.

Muriel Frenois and Gilbert Delambre were looking forward to a budget-friendly trip to Cuba with their two adopted sons. But when an Air Canada employee spotted signatures written by the parents on the young boys’ passports, they were told the documents were invalid and they would not be allowed to fly.

Canada’s general passport application for children states: “Children 11 years of age or over must sign their usual signature. At no time should a person other than the child sign in the signature box in section 1, without exception.”

Frenois and Delmarbre said they had no idea about the rule when they filled in the boy’s names.

Stranded at the gate, the airline directed them to a government hotline where they could book an appointment to apply for two emergency passports. Those cost $500. Desperate to salvage the vacation, the family of four was forced to rebook their flights.

What was supposed to be a cheap trip ended up costing nearly $8,000.

“I don’t understand how such a little mistake can lead to such serious consequences,” Frenois told CTV Montreal. “I know all about government forms. I adopted two children. So immigration stuff has no secrets for me.”

Frenois and Delambre admit the incident was their fault. Still, they say the situation was handled poorly by Air Canada.

“We felt it was u…

  1. Jets' Chevy seems committed... right to the core

    Winnipegfreepress.com - Top Stories
    Over the next couple of seasons, the Winnipeg Jets will hope to transition from a high-scoring young team to a permanent playoff contender with a legitimate chance of drinking from the Stanley Cup each year. It's the Chicago Blackhawks model and should be every team's goal. Porous…
  2. Police: MS-13 gang member deported four times abused child

    Edmontonsun.com - Top Stories
    03.23 / 21:33 www.edmontonsun.com
    A member of the MS-13 street gang who had been deported from the U.S. four times stabbed two women and sexually assaulted a 2-year-old girl in a New York City suburb, police said…
  3. Police: MS-13 gang member deported four times abused child

    Torontosun.com - Top Stories
    03.23 / 21:33 www.torontosun.com
    A member of the MS-13 street gang who had been deported from the U.S. four times stabbed two women and sexually assaulted a 2-year-old girl in a New York City suburb, police said…
  4. Commons votes by 2-1 margin to pass motion condemning Islamophobia

    Winnipegfreepress.com - Top Stories
    OTTAWA - The House of Commons has passed a Liberal backbencher's motion calling on federal politicians to condemn Islamophobia. The motion, known as M-103, became a matter of acrimonious debate, with opponents painting it as a slippery slope towards limiting freedom of speech and even…
  5. Quebec man arrested in Turkey after being accused of being senior ISIL figure providing weapons training

    Nationalpost.com - Top Stories
    03.23 / 21:21 www.nationalpost.com
    Calling him a senior ISIL official, the reports said he was on his way to Europe and possibly Canada when he was arrested by counter-terrorism…
  6. Sorry or not, 'the damage is done': Devin Nunes's credibility in question after Trump briefing

    Cbc.ca - Top Stories
    03.23 / 21:14 www.cbc.ca
    Trust in U.S. congressman Devin Nunes's has splintered after the head of the House intelligence committee shared with the Trump administration an intelligence report that legal, broad surveillance activities might have "incidentally collected" communications with the…
  7. Ex-nurse accused of killing 8 seniors was once fired over medication errors

    Edmontonsun.com - Top Stories
    03.23 / 21:10 www.edmontonsun.com
    Newly released court documents show a former Ontario nurse accused of killing eight seniors in her care had been suspended from a long-term care home several times for medication-related errors before she was fired for giving a patient the wrong…
  8. Police: MS-13 gang member deported four times abused child

    Calgarysun.com - Top Stories
    03.23 / 21:10 www.calgarysun.com
    A member of the MS-13 street gang who had been deported from the U.S. four times stabbed two women and sexually assaulted a 2-year-old girl in a New York City suburb, police said…
  9. Find out how your MP voted in the House of Commons on M-103, the anti-Islamophobia motion

    Nationalpost.com - Top Stories
    03.23 / 20:59 www.nationalpost.com
    The vote on M-103 passed the House of Commons Thursday afternoon by a vote of 201-91. Here is the list of how every MP voted on that anti-Islamophobia…
  10. Trump's Obamacare repeal hits setback as House delays vote

    Cbc.ca - Top Stories
    03.23 / 20:50 www.cbc.ca
    Republican House leaders delayed their planned vote Thursday on a long-promised bill to repeal and replace Obamacare, in a stinging setback for House Speaker Paul Ryan and U.S. President Donald Trump in their first major legislative…
  11. Inmates tunnel out of Mexican prison

    Calgarysun.com - Top Stories
    03.23 / 20:46 www.calgarysun.com
    A group of 29 inmates tunneled their way out of a prison in the northern Mexico border state of…
  12. Inmates tunnel out of Mexican prison

    Edmontonsun.com - Top Stories
    03.23 / 20:22 www.edmontonsun.com
    A group of 29 inmates tunneled their way out of a prison in the northern Mexico border state of…
  13. Inmates tunnel out of Mexican prison

    Torontosun.com - Top Stories
    03.23 / 20:22 www.torontosun.com
    A group of 29 inmates tunneled their way out of a prison in the northern Mexico border state of…
  14. Morrissey says Jets have plenty to play for

    Winnipegfreepress.com - Top Stories
    LOS ANGELES — The Winnipeg Jets are 10 points out of the final wild-card playoff spot in the NHL's Western Conference with nine regular-season games remaining. Any legitimate post-season hopes have evaporated. It would be simpler to throw in the towel and even though their stretch run…
  15. Air Miles suspends redemption of Cash Miles in stores after some are 'stolen'

    Ctvnews.ca - Top Stories
    03.23 / 20:18 www.ctvnews.ca
    The loyalty program Air Miles says that it is temporarily suspending the ability to redeem “Cash Miles” in stores after the company realized “Cash Miles have been stolen” in a “small number of in-store Air Miles Cash transacti…
  16. Vote on bill to replace 'Obamacare' delayed

    Ctvnews.ca - Top Stories
    03.23 / 20:18 www.ctvnews.ca
    GOP House leaders delayed their planned vote Thursday on a long-promised bill to repeal and replace 'Obamacare,' in a stinging setback for House Speaker Paul Ryan and U.S. President Donald Trump in their first major legislative…
  17. Montreal-area homicide victim told police she felt she was in danger: reports

    Nationalpost.com - Top Stories
    03.23 / 20:12 www.nationalpost.com
    Meanwhile, the Sûreté du Québec has taken over the criminal investigation into the woman's de…
  18. The cod are coming back to Newfoundland — and they’re eating the shrimp that had taken over

    Nationalpost.com - Top Stories
    03.23 / 20:12 www.nationalpost.com
    The return of the northern cod stock may be a boon for the natural world and, eventually, for the humans who haul them from the sea. But now their return brings economic…
  19. Police: Road rage led to violent crash in Kingston, Ont.

    Edmontonsun.com - Top Stories
    03.23 / 19:59 www.edmontonsun.com
    Police say a road rage incident ended up with a woman’s SUV going airborne and crashing into a garage early Thursday m…
  20. U.S. to approve Keystone XL pipeline

    Edmontonsun.com - Top Stories
    03.23 / 19:59 www.edmontonsun.com
    Senior U.S. officials say the State Department will recommend approval of the Keystone XL pipeline, clearing the way for the White House to formally approve…