Costly mistake for Que. couple who unwittingly invalidated their kids' passports


Costly mistake for Que. couple who unwittingly invalidated their kids' passports
  1. Costly mistake for Que. couple who unwittingly invalidated their kids' passports
    ctvnews.ca
    A Montreal couple unknowingly invalidated their children’s passports with a stroke of a pen, a simple mistake that added thousands to the cost of their winter g…
    Top Stories

A Montreal couple unknowingly invalidated their children’s passports with a stroke of a pen, a simple mistake that added thousands to the cost of their winter getaway.

Muriel Frenois and Gilbert Delambre were looking forward to a budget-friendly trip to Cuba with their two adopted sons. But when an Air Canada employee spotted signatures written by the parents on the young boys’ passports, they were told the documents were invalid and they would not be allowed to fly.

Canada’s general passport application for children states: “Children 11 years of age or over must sign their usual signature. At no time should a person other than the child sign in the signature box in section 1, without exception.”

Frenois and Delmarbre said they had no idea about the rule when they filled in the boy’s names.

Stranded at the gate, the airline directed them to a government hotline where they could book an appointment to apply for two emergency passports. Those cost $500. Desperate to salvage the vacation, the family of four was forced to rebook their flights.

What was supposed to be a cheap trip ended up costing nearly $8,000.

“I don’t understand how such a little mistake can lead to such serious consequences,” Frenois told CTV Montreal. “I know all about government forms. I adopted two children. So immigration stuff has no secrets for me.”

Frenois and Delambre admit the incident was their fault. Still, they say the situation was handled poorly by Air Canada.

“We felt it was u…

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