Latest news from Communities.usaa.com - Lifestyle feed

Latest news from Communities.usaa.com - Lifestyle feed

  1. HELP: Need to escalate fraud complaint. Not getting resolution, about to cancel 26-year membership.

    09.21 / 03:06 communities.usaa.com Communities.usaa.com - Lifestyle
    I have been a USAA member for 26 years (my family, much longer). I do a significant amount of business with USAA including checking, savings, home mortgage, home owner's insurance, and 2 automobile policies. I am about to cancel my accounts with USAA because, sadly, they have been incompetent as an organization at handling a fraud issue. I am making a last ditch effort to allow USAA to redeem itself, and reaching out to the company in the hope that someone in management will see this and…
  2. Customer service

    09.21 / 02:09 communities.usaa.com Communities.usaa.com - Lifestyle
    Don't trust anyone on the customer service phone line. The prison I worked at was one of the five that Texas had closed so I was out of work. I did not want my insurance to autopay and had cancelled it online but it came out anyway. I had the funds in the account but using those funds would put myself and my children in a situation where we would be homeless. I was on the phone for quite a long time with the agent who stated that I didn't have to worry, that they were taking back the…
  3. INVESTIGATOR STALKING ME

    09.21 / 00:11 communities.usaa.com Communities.usaa.com - Lifestyle
    Insurance "investigator" for USAA is extremely creepy and unsettling. Why is he following me!? I am also getting random phone calls that hang up on me, CONSTANTLY. A friend said someone was trying to peak through my front windows while I was at work. I'm scared for my wife to be home alone with this guy stalking us. I am going to be filing a police report if this continues! Also please QUIT CALLING MY CELL PHONE and hanging up. He's even going as far as creating fake facebook profiles and…
  4. Formal Complaint Address Please

    09.21 / 00:11 communities.usaa.com Communities.usaa.com - Lifestyle
    I have been a USAA member for years and have had no problems until now and it's a big enough one to close my banking account.  My funds keep getting placed on hold for 7 days! No one can tell me a legitimate reason as to why. I deposit checks from the same account I have for a year now with no issues. I have the funds in my account to cover anything potentially happening.  I have no NSF notices. Why is this happening?  I was told it was because I deposited two checks on the…
  5. Home insurance claim

    09.20 / 23:14 communities.usaa.com Communities.usaa.com - Lifestyle
    We recently had to make a claim on our home insurance, which in 19 years we always paid for anything that had came up.  Until this unfortunate circumstance.  We have laminate flooring in our kitchen and I started to notice that it was kind of buckling and that was kind of weird, and our dishwasher quit working at the same time so we thought it had to do with the dishwasher some how.  There was no water under the dishwasher, and no water under the house and no water coming…
  6. Bank won't return my money

    09.20 / 23:14 communities.usaa.com Communities.usaa.com - Lifestyle
    My stepfather transferred $1,364 into my bank account but I accidentally gave him my member ID number which happens to be someone else's actual bank account number.  What type of bank issues member ID numbers and bank account numbers that are exactly the same?????? I have contacted USAA numerous times but they refuse to help me!  They pretty much told me I'm out of luck and the other party can keep MY money.  I have given them the trace ID number from the other bank so…
  7. Letter to CEO, Stuart Parker

    09.20 / 20:07 communities.usaa.com Communities.usaa.com - Lifestyle
    Dear Stuart Parker,       I am an active duty Marine and have recently been diagnosed with PTSD and Traumatic Brain Injury after 5 deployments and nearly 13 years of service and multiple deployments in support of Operation Iraqi Freedom and Operation Enduring Freedom. Due to the severity of my service-related illnesses and injuries, I am being forced to endure a medical board evaluation, which will lead to imminent separation from the Marine Corps with…
  8. Can't add non-usaa account for Chase

    09.20 / 18:11 communities.usaa.com Communities.usaa.com - Lifestyle
    I had my chase CC as an account on My USAA but it stopped working about a month ago.  I deleted it and then re-added but I'm still getting the error message below.  I am entering the correct information since I can login directly to the chase website.  I've tried this over 10 times and no luck.  Please help  Credential Re-Verification Required:We're sorry, we couldn't access your account because your login information appears to be incorrect. Please verify…
  9. Other -' DO NOT TRUST USAA

    09.20 / 18:11 communities.usaa.com Communities.usaa.com - Lifestyle
    I spent more than an hour documenting and writing a complaint. USAA deleted it in its entirety to censor my complaint and preventing our community from hearing what USSA does to its members. What makes it especially egregious is that the Executive Response Unit lies to us and acts as a Risk Management office by using our complaints as a tool for collecting information to search for a technicality to undermine any court or congressional action we initiate to get our cars, house, insurance…
  10. DO NOT TRUST USAA

    09.20 / 18:11 communities.usaa.com Communities.usaa.com - Lifestyle
    I spent more than an hour documenting and writing a complaint. USAA deleted it in its entirety to censor my complaint and preventing our community from hearing what USSA does to its members. What makes it especially egregious is that the Executive Response Unit lies to us and acts as a Risk Management office by using our complaints as a tool for collecting information to search for a technicality to undermine any court or congressional action we initiate to get our cars, house, insurance…
  11. DO NOT TRUST USAA

    09.20 / 17:08 communities.usaa.com Communities.usaa.com - Lifestyle
    I spent more than an hour documenting and writing a complaint. USAA deleted it in its entirety to censor my complaint and preventing our community from hearing what USSA does to its members. What makes it especially egregious is that the Executive Response Unit lies to us and acts as a Risk Management office by using our complaints as a tool for collecting information to search for a technicality to undermine any court or congressional action we initiate to get our cars, house, insurance…
  12. USAA is looking out for themselves when they messed up

    09.20 / 17:08 communities.usaa.com Communities.usaa.com - Lifestyle
    I have been with USAA for about 5 years and every time I had an issue they fixed it. Until recently they screwed up more than ever. When I first got this insurance, I was on a policy with my ex. I got hail damage pretty bad on my car, and filed a claim. My job consumes 80% of my life, so I wasn't able to fix the car immediately. Me and the ex break up so I put the insurance in my name. Now that I have more time I reached out about fixing my car. Multiple representatives told me all I…
  13. USAA is looking out for themselves when they messed up

    09.20 / 15:12 communities.usaa.com Communities.usaa.com - Lifestyle
    I have been with USAA for about 5 years and every time I had an issue they fixed it. Until recently they screwed up more than ever. When I first got this insurance, I was on a policy with my ex. I got hail damage pretty bad on my car, and filed a claim. My job consumes 80% of my life, so I wasn't able to fix the car immediately. Me and the ex break up so I put the insurance in my name. Now that I have more time I reached out about fixing my car. Multiple representatives told me all I…
  14. Re: Submitting Banking Complaint

    09.20 / 14:12 communities.usaa.com Communities.usaa.com - Lifestyle
    I've been member of USAA for over 5 years and my family has been a member for over 10 years.We have watched this banking service get worse year after year. The customer service once amazing is now gone.They hold my paycheck every week and it's becoming a real problem. We have children to feed and bills to pay. They try to force you into overdraft situations where they can collect fees.Try opening a bank account with a local bank where you can actually get customer service.The Federal…
  15. Auto total loss settlement

    09.14 / 18:17 communities.usaa.com Communities.usaa.com - Lifestyle
    All,Had a total loss on Aug 30th 2017. Today is Sept 14th 2017 and USAA has forced a settlement using CCC One valuation as their hit man. Used 12 comparison vehicles none of which matched my truck...i have a long wheel base and they used a short wheelbase for comps. I had 80K into this truck...adjuster told me that added value only existed in my mind. Adjuster also told me 99% of the cases she has are easy and she did not have the time to find trucks with the 167.1" wheelbase. Meaning I…
  16. Letter to USAA Corporate Leadership

    09.14 / 17:23 communities.usaa.com Communities.usaa.com - Lifestyle
    To whom it may concern, I’ve been a USAA member for 15 years.  Overall, I’ve generally received good service from USAA. However, I’m considering leaving USAA over an incident involving customer service. Most recently, I was involved in a rear-end collision.  A driver stopped at a crosswalk to allow a pedestrian to cross.  My vehicle stopped behind the first vehicle.  A vehicle driven by a 17-year-old collided into the back of my vehicle pushing my vehicle …
  17. Horrible Customer Service

    09.14 / 16:23 communities.usaa.com Communities.usaa.com - Lifestyle
    I ordered me and my husband new ATM/Debit cards for our joint Classic Checking Account on Friday, September 8, 2017 and set up our PINs at the time I ordered the cards . We received our cards on Monday, September 11, 2017 and my husband called the 800 number and activated his card with no issues whatsoever. In attempting to activate my card, I was advised my PIN was incorrect and the agent was unable to find the checking account associated with the card even though I provided my USAA…
  18. Terrible Credit Card Customer Service

    09.14 / 16:23 communities.usaa.com Communities.usaa.com - Lifestyle
    I need assistance in tracking down an over $1,000 credit that was issued by a merchant back to my USAA Credit Card that has not posted to my account. I have been working with the card services team on this since July 25 and this hasn’t been resolved. I have spent literally hours (366 minutes and counting!) on the phone in an attempt to resolve this. The process has been extremely frustrating: Multiple work orders/tickets have been opened and some have been closed. I occasionally get r…
  19. Poor willingness to help

    09.14 / 14:23 communities.usaa.com Communities.usaa.com - Lifestyle
    I've had the worst experience today with customer service the first agent was rude and told me it wasn't her problem it was mine. Then she just transferred me to a random department. Then I got transferred back to banking to deal with my issue the agent was nice even though I didn't get a resolution from her I asked to speak to the manager. The manager was arrogant and just as rude as the first. The issue is they said I had a account that was charged of 10 years ago in May they stop…
  20. Nightmare

    09.14 / 13:25 communities.usaa.com Communities.usaa.com - Lifestyle
    So not too long my financial situation had changed due to employment and while looking for work i was contacted by someone offering to pay me for posting adds. The only reason I thought it was legit because the ad posting was actually sort of time consuming. Either way my best guess is it turns out the check was no good as a hold for the full amount of the check was placed on my account. I was contacted by someone from the security department that informed me that the account had…