Latest news from Computerworld - News feed

Latest news from Computerworld - News feed

  1. IDG Contributor Network: Eight steps to the GDPR countdown

    05.25 / 22:58 computerworld.com Computerworld - News
    One year from today, the recently passed regulation known as “GDPR” (General Data Protection Regulation) goes into effect. While EU-specific, it can still dramatically affect how businesses that work with personal data of citizens and residents of the EU. GDPR was approved a year ago and will be going into effect in another year. It applies directly to organizations within the EU, but also applies to organizations outside the EU if they 1) offer goods and services to the EU, 2) monitor the …
  2. IDG Contributor Network: The rules of engagement for customer-obsessed organizations

    05.25 / 22:58 computerworld.com Computerworld - News
    Customer engagement used to mean the heroic moment—the experience that became a legendary tale of customer service because it was uncommon and unexpected. Back then, customers often had little choice but to simply accept the service that they received. When exceptional service truly happened, it meant someone had gone out of their way to align themselves with a customer need, without being asked.Today, customer engagement has shifted. Customers don’t just take what they get; they arrive wit…
  3. The WannaCry scramble

    05.25 / 22:58 computerworld.com Computerworld - News
    A couple of weeks ago, possibly every security manager in the world was dealing with the repercussions of WannaCry, a ransomware worm that screamed across the internet and flooded the media. IT and security departments, placed on high alert, had to scramble — whether or not any of their systems had been infected. I was no exception. Trouble Ticket At issue: The WannaCry ransomware outbreak was cause for concern even at companies not immediately affected.Action plan: Make sure that every d…
  4. IDG Contributor Network: Twilio jumps on the serverless bandwagon

    05.25 / 22:58 computerworld.com Computerworld - News
    News from the second day of Twilio’s annual developer conference, Signal. While yesterday’s big news focused around end-user functionality (in particular speech recognition and understanding), today’s news is more down in the weeds but no less important for a company at the cutting edge of the developer experience.You see developers are, by nature, tinkerers and like to experiment with new stuff. Sometimes this is simply professional interest, but often it’s because of an almost patholo…